1. How does Maya work?
When someone calls, Maya answers with your greeting and has a real back-and-forth - understanding what they need, answering from your business info, then booking or routing the call. The moment it ends, you get a tidy summary with the caller's details and what happened. She handles the phones so you can stay on the job.
2. Will Maya actually make me money?
Of course! Every call Maya catches is a job that might otherwise have slipped away - and catching it is exactly how it turns into booked, paying work. The calls you used to miss at lunch, after hours, or during the rush become real revenue. Often a single recovered job a month already covers her cost. Everything past that is pure profit.
3. Can I try Maya or hear a demo first?
Yes. For a quick feel of how she sounds, you can try Maya right at the top of this page. Want to go deeper? We'll tailor a demo to your business so you can test her on real scenarios before a single customer does - and with our first-month money-back guarantee, going live is low-risk too.
4. Will my customers know they're talking to an AI?
Maya sounds natural enough that most callers don't notice - they just feel like the office picked up. We lean toward honesty, so if anyone asks, she tells them the truth, and you can have her say it upfront if you'd rather. What callers remember is that they got answered fast and actually helped.
5. What if Maya can't answer something?
Maya never makes things up. If a question is outside her training, she tells the caller honestly. Then transfers to you or your team. Every conversation is transcribed for you to review, and any question can be added to her knowledge, so she'll nail it next time.
6. Will Maya work for my type of business?
If your phone rings and missed calls cost you jobs, Maya fits. She's a natural for home services, trades, clinics, salons, law firms, and any appointment-driven business - and she learns your business's vocabulary during setup. We tailor her to how your business actually talks and books.
7. Is Maya trained on my business?
Yes - Maya is trained on your business: your services, hours, pricing, and service area, so she answers your callers accurately, the way your own front desk would. She learns it from whatever you've got - your website, your Google profile, documents you share, or just what you tell us on the demo call, so no single source is required. We pull it together so Maya knows your business from day one, and whenever something changes, just tell us and she's updated.
8. What can Maya actually do on a call?
Quite a lot - and all on one call:
- Picks up in seconds, 24/7 - day or night
- Answers questions straight from your business info
- Qualifies the call: what's wrong, where, when, and how urgent
- Handles 20+ calls at once
- Books in real time into your calendar
- Transfers important calls to the right person on your team
- Records, transcribes, and summarizes every call
9. Can Maya actually book appointments?
Yes - that's where she shines. Maya sees your calendar in real time, offers open slots, locks in the booking on the call, and sends a confirmation to both of you. No phone tag, no double-bookings. The job is on your schedule before the caller hangs up.
10. Can Maya transfer calls to me or my team?
Yes. Maya can transfer important calls to the right person on your team, and escalate to a human whenever a call needs one.
11. Can you handle several calls at the same time?
Maya answers them all - she handles 20+ calls at the same time, so there's never a busy signal or hold music. Monday-morning rushes and storm-day spikes stop being a fire drill. Every caller gets picked up on the first ring, no matter how many dial in together.
12. Does Maya work 24/7?
However you want. You decide exactly when Maya answers - pick the hours, pick the days, or run her full 24/7 - and you can change it any time. She never sleeps, never calls in sick, and never takes a vacation, so whatever window you choose, every call in it gets answered.
13. How fast does Maya pick up?
Maya answers every call instantly. Your callers reach her in seconds, so no call goes to voicemail just because no one was free to pick up.
14. What languages and accents can Maya handle?
Maya speaks 30+ languages - including Spanish, French, Mandarin, Hindi, and Arabic - and she detects the caller's language and switches automatically, even mid-call. She also handles thick accents calmly, so every caller feels understood. Your customers get help in the language they're most comfortable in.
15. Can I customize how Maya sounds?
Yes - she's built around your brand. Pick her voice and tone, write her greeting, set how she handles each kind of call, and load in your services, pricing, and FAQs. She speaks in your words, not a generic script, and you can tweak any of it the moment your business changes.
16. Does Maya deal with spam and robocalls?
Yes - she screens out robocalls, voicemail bots, and junk numbers before they ever reach you. They still show up in your logs if you want to check, but they won't interrupt your day. You only hear about the calls that actually matter.
17. Can Maya handle emergencies?
Yes - she's tuned to your industry's urgent signals, like "burst pipe", "no heat", or "gas smell". When she hears one, she flags it and transfers straight to your on-call line. The calls that can't wait, won't.
18. Can I see what happened on each call?
Yes, every call gets a full transcript, an optional recording, and a clean summary, all in your dashboard. Everything's fully transparent and in one place, so you can see exactly how Maya's performing at a glance.
19. How much does Maya cost vs. a receptionist?
Maya's monthly cost is usually less than a single job she books for you. On top of that there's no salary, benefits, training, sick days, or lunch breaks - and she covers every hour you want. The exact pricing is laid out right here on this page; just scroll to see it.
20. Am I locked into a contract?
No - Maya is month-to-month, cancel any time, with no retention-team runaround. We'd rather earn your stay by saving you time, catching the calls you'd have missed, and growing your revenue - not by locking you into a contract.
21. Why use Maya instead of a receptionist?
Maya answers 24/7, handles unlimited calls at once, never has an off day, and actually books the job instead of just taking a message like most answering services. She costs a fraction of a hire and catches the after-hours leads a 9-to-5 desk can't. It's not about replacing people - it's about never missing a call again.
22. Will Maya replace my staff?
Generally, no - most owners use Maya to back up their team, catching overflow and the calls that would otherwise slip to voicemail. That said, it's entirely your call: if you'd rather she take over a role that's expensive to staff, she can do that too. Support your people or replace a seat - whatever's right for you.
23. What tools does Maya work with?
Maya plugs into the tools you already use - Google Calendar, Outlook, Calendly, HubSpot, Salesforce, and hundreds of others - plus almost anything else. We set it all up for you during onboarding, so you don't touch anything technical.
24. Can I keep my current phone number?
Absolutely - we work with your existing number. We just set up call forwarding so calls route to Maya when you want: always, after-hours only, or whenever you're already on the line. Your customers dial the same number they always have. The only difference is that now, someone always answers.
25. Is my data secure?
Very - we take security seriously. Every call is encrypted in transit and at rest, stored privately in your account, and never sold or shared, with access locked to your business.
26. How long does it take to set up?
In as little as a few days. After one short kickoff call to capture your business details, we handle everything else - connecting your number, linking your calendar, and training Maya on your services. No technical skills, no drawn-out project on your end. We do the work; you stay in your day.
27. Do I need to be technical to set this up?
Not at all - there's nothing to install and no code to write. We handle the whole setup for you: the number, the integrations, the training. If you can take a short onboarding call, you're ready. It all runs in the cloud, and we keep everything running smoothly so you don't have to think about it.