Terms & Conditions

1. Who these terms cover

These Terms use a few terms throughout:

• Visitor - anyone who uses the website or the voice demo.
• Customer - a business that subscribes to the Maya receptionist service.
• Caller - a person who phones a Customer's number that Maya answers.
• Service - the website, the demo, and the Maya receptionist service, together. Maya is the AI receptionist.

If you are accepting these Terms for a business, you confirm you are authorised to bind that business, and "you" then refers to that business. If you do not agree with these Terms, please do not use the Service.

2. The website and demo

The website is informational, and the demo lets you try a short voice conversation with our AI agent. The demo connects you to an automated AI for demonstration only - it is not a person and not the live service. Starting it requires microphone permission, and you can end it at any time. When using the website or demo you agree not to: use them for any unlawful, harmful or deceptive purpose; disrupt, overload or try to gain unauthorised access to them or the systems behind them; scrape or copy them by automated means beyond normal browsing and standard search indexing; or attempt to reverse engineer or misuse the demo. Because the demo is only a demonstration, please do not share sensitive personal information during it. The website uses cookies and similar technologies for analytics and advertising; see our Privacy Policy for details and your choices.

3. The receptionist service

Maya is a done-for-you, managed AI phone receptionist. For a Customer, we build, run and manage Maya so she answers calls in a natural voice, answers questions from the Customer's own business information, books appointments into the Customer's connected scheduling tools, transfers or escalates calls to the Customer's team, and produces a transcript and summary of each call. Every call is recorded. We handle setup - a short kickoff call, connecting the Customer's phone number through call forwarding, linking the Customer's tools, and training Maya - and we continue to tune the service over time. The Service is provided as a managed service; specific features depend on the Customer's plan and configuration.

4. Customer responsibilities

If you are a Customer, you agree that you are responsible for the following.

• Caller notice and consent. You are solely responsible for telling your Callers that calls are answered by an automated assistant and may be recorded, and for obtaining any consent the law requires where you and your Callers are located. Rules on call recording and notice differ by location, and meeting them is your responsibility. We can configure greetings and disclosures for you, but the legal duty remains yours.
• Lawful use. You are responsible for using the Service in line with the laws that apply to your business and your calls - including rules on recording, marketing and calling, and any industry-specific requirements.
• Accurate information. You will give us accurate, up-to-date business information so Maya can answer your Callers correctly, and you will keep it current.
• Your accounts and tools. You are responsible for the phone forwarding, calendars, CRM and other tools you connect, and for your rights to use them with the Service.
• Use of outputs. You remain responsible for the decisions you make based on Maya's bookings, transfers and summaries, and for applying human judgment where a call needs it.

5. Caller data

Through the Service, your Callers provide information to you - including what they say, their phone number, and any recording, transcript and summary of the call. You authorise Answerlux and our service providers to process that information in order to deliver the Service and to make it available to you, and you confirm you have the right to have it collected and handled this way. We act on your behalf in handling Caller information, we use it only to provide and improve the Service, and we do not sell it. How this information is handled is described in our Privacy Policy.

6. Fees, billing and cancellation

• Subscription. The Service is a paid subscription. The plan, the included call volume, and any charges for additional use are those presented to you when you sign up. Your subscription renews each month until cancelled.
• No surprise overage. We will give you a heads-up as you approach your plan's limit. Additional usage or a plan change will be applied with your agreement - we will not add overage charges to your bill without your say-so.
• Payment. Fees are billed through the payment method agreed at onboarding. Where an online payment provider is used, that provider's terms also apply, and Answerlux does not store your full payment-card details.
• Cancellation. The Service is month-to-month and you can cancel at any time. Fees already paid are non-refundable, except where the law requires otherwise or where we expressly agree.
• Taxes. You are responsible for any taxes that apply to your use of the Service, other than taxes on our income.

7. Third-party services and integrations

The Service relies on third-party providers - including a voice technology provider, telephony, and cloud hosting - and it connects to tools you choose, such as your calendar or CRM. Your use of your own connected tools is governed by those tools' own terms and privacy policies. We do not control third-party services and are not responsible for their content, availability or practices. We use providers to deliver the Service rather than naming them here.

8. Communications and messaging

To run the Service, we may contact you, the Customer, by email, SMS or phone about your account, your setup, your calls and service updates. As part of the Service, Maya may also send messages such as appointment confirmations or call recaps, by SMS or email, to you and - where you set this up - to your Callers. You are responsible for obtaining any consent the law requires before messages are sent to your Callers, for honouring opt-out requests (for example a "STOP" reply), and for keeping your contact lists current. Standard message and data rates may apply to recipients. You also agree that we may give you legal notices and other communications electronically, and that they have the same effect as a written notice.

9. AI output

Maya is powered by artificial intelligence. Her answers, bookings and summaries are generated automatically and may sometimes be inaccurate or incomplete, and they do not represent professional advice. You remain responsible for your decisions and for meeting any legal or professional obligations that apply to your business. Important decisions about a person should not be made solely on Maya's output without human review.

10. Service availability

We use reasonable efforts to keep the Service available and working, but we do not guarantee that it will be uninterrupted, timely, secure or error-free. The Service depends on third-party providers and on your own phone service and connected tools, and we may update, maintain or change parts of it from time to time.

11. Intellectual property

Answerlux and its licensors own the Service and everything in it - including the website, the Maya technology and configuration, and the "Answerlux" and "Maya" names and branding. We grant a Customer a limited, non-exclusive, non-transferable, revocable right to use the Service during the subscription. You keep ownership of your own business information and your Caller data, and you grant us the rights needed to use them to provide, operate, secure and improve the Service. If you send us feedback or suggestions, we may use them without obligation to you.

12. Confidentiality

Each party may learn non-public information about the other through the Service. Each party agrees to protect the other's non-public information and to use it only as needed for the Service. We treat your business information and your Caller data as confidential and use it only to provide and improve the Service, as described in these Terms and the Privacy Policy.

13. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free or secure, that Maya's output will be accurate, or that the Service will meet every requirement of your business. We and the Service do not provide legal, financial, medical or other professional advice.

14. Limitation of liability

To the fullest extent permitted by law, Answerlux and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to the Service. Our total liability for all claims relating to the Service is limited to the amount the Customer paid us for the Service in the twelve (12) months before the event giving rise to the claim - or, for a Visitor who has not paid us, one hundred US dollars (USD 100). Nothing in these Terms limits any liability that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify and hold harmless Answerlux and its owners, employees and suppliers from any claims, losses, liabilities and reasonable expenses (including legal fees) arising out of your use of the Service, your breach of these Terms, your violation of any law or the rights of others, or - if you are a Customer - your failure to give your Callers the notice or obtain the consent described in section 4.

16. Suspension and termination

We may suspend or end your access to the Service if you breach these Terms, if your payment is overdue, or where necessary to protect the Service or others. The Service is month-to-month, and either of us may end it. When the Service ends, Maya stops answering your calls, and call data is deleted a short time afterward as described in the Privacy Policy. Cancellation does not entitle you to a refund except where the law requires one or where we expressly agree.

17. Dispute resolution

If a dispute arises between you and us, we will both try to resolve it informally first. Before starting any formal proceeding, you agree to contact us using the details below and give us at least 30 days to resolve the matter. To the extent the law allows, any claim relating to the Service must be started within one year after the events that gave rise to it; otherwise it is permanently barred.

18. Changes

We may change, suspend or discontinue parts of the Service, and we may update these Terms from time to time. When we update them, we will revise the "Last updated" date above. For Visitors, continued use of the website or demo after a change means you accept the revised Terms. For Customers, we will give reasonable notice of material changes, and your continued use of the Service after they take effect means you accept them.

19. Governing law

These Terms are governed by the laws of [GOVERNING JURISDICTION], without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the courts located there for any dispute arising out of or relating to the Service or these Terms, except where applicable law gives you the right to bring a claim elsewhere.

20. General

We are not responsible for any failure or delay caused by events beyond our reasonable control - for example outages of telecommunications or third-party providers, internet failures, natural events, or government actions. The parts of these Terms that by their nature should continue after they end - including Caller data, fees you owe, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and dispute resolution - survive termination. If any provision of these Terms is found unenforceable, the rest remain in effect, and our failure to enforce a provision is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of our business. We and you are independent parties, and nothing in these Terms creates a partnership, agency or employment relationship between us. These Terms do not create rights for anyone who is not a party to them, and their headings are for convenience only. These Terms, together with the Privacy Policy and the plan or order you sign up for, are the entire agreement between you and us regarding the Service and replace any earlier understanding on that subject.

21. Contact us

If you have questions about these Terms, contact us at:

[LEGAL ENTITY NAME]
[BUSINESS ADDRESS]
[CONTACT EMAIL]